When it comes to technology, the whole world seems to be moving at an incredibly fast pace. Every day it seems that a simple object has been transformed into a #supersonichightechultraswankytimesaving machine. The other day I saw an electronic tape measure with no tape, which to someone in the fashion industry is pretty shocking!
Gadgets are all well and good, but when it comes to human Artificial Intelligence, how far will we be willing to go?
In hospitality, customer service is at the forefront of the industry, so does that mean that they can really use A.I to the best...
Being experts in hospitality and excellence, it is no surprise that The Institute of Hospitality know how to put on a show stopping event.
It was a pleasure to have been invited to attend The Annual Awards Dinner at the Montcalm Hotel on 20th June to celebrate the best in the hospitality. Prestigious awards were given, delicious wine was devoured and the most delightful food was eaten.
It was with great pleasure that Dresscode accepted the invitation to dress the staff in our uniforms for such an exciting event, and of course we jumped at...
Baby Boomers and even Generation X are increasingly perplexed by the changes seen in the spending habits of the new millennial generation. Many companies are reinventing themselves to appeal to a generation who are projected to have an annual spending power of $200 Billon US Dollar within the next five years, and companies are actively seeking ways to capture their interests (and wallets).
I recently transitioned from the fashion industry to the hospitality industry. I was curious to find out how the future looked in terms of spending trends and the findings are promising!
According to a recent study millennials...
Why is it so important for staff to be happy in order to have satisfied customers?
Richard Branson famously said, “If you look after your staff, they’ll look after your customers” it seems fairly straight forward, yet so many companies fail to live by this mantra.
What are we left with? Staff who feel undervalued, unappreciated and moody are essentially the number one reason why clients don’t return or worst- leave that dreaded customer review on social media for the whole world to see!
We’ve all been there, and witnessed first handedly how impactful customer service can be.
This is particularly...
Like many industries at the moment, the hospitality industry is experiencing some pretty hefty changes which are all re shaping the way we interact with the concept of travel and hotels.
With a growing millennial market, having an estimated 170 billion dollar buying power, the hospitality industry is paying close attention to what might lure them in. Hotels and leisure facilities are becoming more distinctive and cutting edge in order to grab their attention (and keep it.)
But what are these trends? As a fellow millennial, I can attest to the following:
1. GROWTH IN BOUTIQUE HOTELS
A study has...